Warranty Information

Our installation is guaranteed for the lifetime of the product. By using top quality installation supplies and craftsmen we are able to provide this benefit to all of our customers!

Carpet warranties by Mohawk, Shaw and Beaulieu range from 5 years through the lifetime of the material. 

Mohawk SmartStrand by DuPont offers Permanent built in protection against the toughest household stains, including bleach!  The stain resistance will Never wear or walk off, offering lifetime STAIN RESISTANCE!

Shaw Anso Nylon carpets with R2X offer a limited lifetime stain and soil warranty so spills are not a worry!  The superior repellency of R2X keeps liquid spills on the face of the carpet where they can be easily removed.  Did we mention that Anso Nylon also warrants against pet urine stains!

Bliss by Beauliu includes Magic Fresh enhancing your indoor environment and providing a cleaner and fresher home.  Magic Fresh is an environmentally friendly carpet treatment that will eliminate pet odor, common household smells and even cigarette smoke.  Bliss by Beaulieu also includes all natural technology using silver and zinc ions that help inhibit the growth of bacteria, mold and mildew within minutes and works for the lifetime of your carpet!

Certain select carpet styles provide an upgraded “soft” backing which is applied to the carpet offering a wrinkle free guarantee, and provides better acoustical and thermal values for a cozier and less noisy home!  Soft back is flexible and easy bends around corners, protecting walls and baseboards.

Mirage Hardwood warranties include a 25 year finish warranty and a structural lifetime warranty.  The Mirage Company provides a structural warranty to the original purchaser against manufacture defects caused by improper milling, grading, staining, and polyurethane finish.  Structural warranty means that the product will remain free from defects in laminations, assembly, milling and dimension. 

Quickstep Laminate flooring offer some of the best consumer warranties in the industry-with a limited residential lifetime warranty against wear, staining and fading, and on the uniclic and unilink locking systems. 

Each manufacture recommends various techniques for cleaning and maintenance as well as different warranties.  Only a handful of the available products in our showroom have been mentioned, please feel free to ask about the abundant amount of other products available and what there warranty entails.  With each purchase of your new flooring you will be provided with the appropriate warranty guide, which includes coverage, cleaning and maintenance as well as spot removal guides for carpeting.

Multiple studies found that carpet may be helpful to humans. An 18 nation study of nearly 20,000 people found a statistical relationship between carpeted bedrooms and reduced asthma symptoms and bronchial responsiveness. It seems that carpet actually keeps allergens out of the air. More allergens are delivered to humans from furniture and mattresses than any type of carpet. Must be that our nose and mouth do not spend much time on the carpet.

To learn more check out Dr. Sauerhoff's carpet and asthma report at www.flooringsciences.org.

Routine Care and Maintenance for your carpet:

1. Frequent vacuuming is a must!

It is one of the easiest things you can do and can help maintain your carpets original appearance. Making sure you have the right vacuum is important and that it can be adjusted to the right height depending on your type of carpet. Vacuums with beater bars and brushes help loosen dirt and soil; these tend to work better than a standard canister vacuum. It is usually a good idea to vacuum once a week to prevent gritty build up on your carpets fibers.

2. Reduce Traffic and Retain Your Carpet's Texture

To prolong the appearance and overall life of your carpet, reduce the amount of traffic in heavily traveled, carpeted areas, as these areas will receive the most wear. Use rugs under and in front of heavily used furniture and clean these rugs on a regular basis. Furniture and area rugs should also be moved periodically to reduce the wear on these paths. Heavy furniture can also cause permanent indentations in your carpet, and it is important to use furniture glides or cups under the legs of heavy pieces.

3. Take care of Stains immediately!

As soon as a stain occurs it is important to address it immediately the sooner it is cleaned the easier it will be to completely remove. First, blot access liquid with a paper towel or clean cloth. Liquid stain removers should not be immediately applied to the stain as it will only cause it to get larger and sink into the carpets fibers. Once the area has dried then a stain remover can be used. Use as little as possible and start around the edges and move to the center to stop further spreading of the stain. Do not rub! And allow to completely dry.

4. Professional carpet cleaning.

Professional carpet cleaning every 18 months is an important part of you carpet care regimen. Most carpet manufacturer’s state in their warranties that you are to have your carpet cleaned every 18 months to keep it active. This will also help prolong the appearance and life of your carpet. Please ask an Exclusive Floor Covering associate for a recommendation to a Professional Carpet Cleaning company.

Hardwood floor Prevention

DIRT and GRIT:
Dirt, grit and sand are your hardwood floor’s worst enemies.
They act like sandpaper on the finish, causing scratches, dents and dulling. Place floor mats at entrances to trap dirt and prevent damage.

WATER AND OTHER SPILLS:
Standing water can warp a poorly finished hardwood floor and can damage the finish. Simply wipe up all spills as they happen.

HARD CLEANERS:
Avoid oil soaps. They can build up and create problems when it’s time to put a maintenance coat on the floor. Instead, neutral pH cleaners made specifically for wood floors are recommended.

FURNITURE:
Lift the furniture to move it, avoid dragging. Felt pads under the legs will help prevent scratches.

DENTS:
Vacuum with a brush attachment, don’t use vacuums with beater bars.

SUN:
Direct sun can discolor your hardwood floor. Close curtains and blinds or add sheer drapes to protect from the sun’s intense UV rays.